Return Policy

If for some reason you did not like the product purchased , you can exercise your right to return the product within 14 days. When returning the goods, it is necessary to submit the original bill for the purchase of goods and comply with the following conditions:

 

 

- each returned product is in its original and undamaged packaging;

 

 

- the goods have not been used; - the goods have not been damaged;

 

 

- the original labels (films, labels, etc.) have not been removed from the goods.

 

 

In the event that the reason for returning the goods is of poor quality, the seller undertakes to replace the goods with a new one or return the money paid. Return shipping costs are covered at the expense of the buyer.

 

 

In case the returned item is from the set, the refund amount will be calculated by applying the unit price to the retained item instead of the set.

 

 

If the customer requests a refund for any reason other than a damaged product or incorrect item, shipping costs and taxes will be deducted from the total refund amount.

 

 

Money for returned goods is transferred within 14 days from the date of receipt of the returned goods.

 

 

If you have any questions, please contact support@pawmarts.com